Frequently Asked Questions

Answers to all your questions about fb998

Deposits, withdrawals, bonuses, VIP program, and account verification — everything you want to know before playing at fb998, explained in plain language.

Whether you're new to fb998 or a returning player, many questions come to mind — from depositing money to receiving VIP cashback. On this page we've provided clear and detailed answers to all those common questions. Read through more than 20 questions organised into five categories, and if you still need help, ask our support team directly.

Rewards & Benefits

VIP & Cashback

fb998 has five VIP levels in total — Bronze, Silver, Gold, Platinum and the highest, Diamond. The weekly cashback rate increases at each level. The more you play, the faster you can move up and enjoy more benefits.

Weekly cashback varies by level: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%, and Diamond — up to 1.0%. This cashback is calculated automatically every week.

Cashback is determined each week based on your total betting activity. At the end of the week, a set percentage is credited directly to your account according to your VIP level. The funds can be used under relatively easy conditions, making it a valuable benefit for regular active players.

Your VIP level naturally rises as you play regularly. Active participation in any game — casino, slots, fishing, or sports betting — helps your progress. When your level improves, fb998 will generally notify you through your account. Contact the support team for more details.

At higher VIP levels — especially Platinum and Diamond — in addition to a higher weekly cashback rate, you may receive priority support, early access to special offers, and personalized service. These benefits are reviewed periodically; contact support directly for the latest information.
Promotions

Bonuses & Offers

Yes. To withdraw winnings from the fb998 welcome bonus, you must complete 15x wagering. This is calculated on the bonus amount only — not the combined deposit and bonus. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before withdrawing the bonus winnings.

In some cases there is an option to cancel a bonus, but it depends on the platform's terms and conditions. Once you start using a bonus it generally becomes difficult to cancel. So read the terms and conditions carefully before taking a bonus, or check the details with the support team.

Each bonus typically has a set expiry period. If wagering is not completed within the specified time, the bonus and any winnings earned through it may be cancelled. The exact timeframe is stated in the bonus terms. If in doubt, ask the support team before taking the bonus.

No. The fb998 100% welcome bonus (up to ৳5,000) is applicable only once per account — at the time of the first deposit. If the same person tries to claim this bonus again by opening a new account, that will be considered a violation of policy.

Generally slots, fishing games, live casino, and sports betting contribute to wagering, though the contribution rate may differ for each. Some games contribute in full, some partially. Check the terms and conditions or live chat support for accurate information.
Payments

How to deposit money

Log in to your account, go to the cashier or deposit section, and select bKash as your payment method. Enter the amount (minimum ৳200), then complete the payment from your bKash app following the on-screen instructions. Once the transaction is successful, your balance is usually updated within a few minutes.

fb998 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit amount is ৳200 for all methods.

fb998 does not charge any additional fees for deposits. However, your mobile financial service (bKash, Nagad, etc.) or bank may deduct their own transaction fees — that is governed by the respective provider's own policy. Check your payment app's fee policy before making a deposit.

Yes, the deposit process through Nagad is just as straightforward as with bKash. Select Nagad in the cashier, enter the amount, and follow the instructions in the Nagad app. Once the transaction is confirmed, the funds will be added to your gaming balance. The minimum deposit amount is ৳200 for all methods.
Withdrawals

About withdrawing money

When you submit a withdrawal request at fb998, processing is generally completed within 30 minutes to 3 hours. This is quite fast within the industry. However, bank transfers may take slightly longer due to the bank's own processing procedures.

Yes. fb998 operates 24 hours a day, 7 days a week, so you can submit withdrawal requests at night or on Fridays and Saturdays. Mobile banking methods (bKash, Nagad, Rocket, Upay) generally process quickly even at night. Bank transfers may depend on the bank's operating hours.

The minimum withdrawal amount at fb998 is ৳800. Requests below this amount will not be accepted. Make sure your balance has at least ৳800 before submitting a request.

Yes, but you must first meet the specified wagering requirement. Once 15x wagering is completed, the bonus winnings are added to your regular balance and can then be withdrawn under the normal rules. Attempting to withdraw before the wagering requirement is met may result in the bonus being cancelled.
Account Security

Verification & Documents

Identity verification is done primarily to ensure the security of your account. It prevents unauthorized transactions, fraud, and misuse. At the same time, age verification is important to ensure responsible gaming — fb998 is only for those aged 21 and above.

You may be asked to verify when submitting a withdrawal request for the first time, or when transactions exceed a certain amount. Verification may also be required at the time of registration or if suspicious activity is detected on your account. Once verification is complete, subsequent withdrawals are generally processed faster.

Generally a National ID card (NID), passport, or birth registration certificate is accepted for identity verification. A recent utility bill or bank statement can be used for address verification. Document photos should be clear and legible — blurry or partially visible documents may not be accepted.

If verification is rejected, first try to understand the reason. This usually happens when a document is unclear, expired, or information does not match. Resubmit with clear, up-to-date documents. If the problem persists, contact fb998's live chat support — they will help you understand where the issue lies.

Still have questions? We're always ready

If you haven't found the answer to your question on this page, don't worry — the fb998 support team is available 24 hours a day, 7 days a week to help in both Bengali and English.

Live Chat Directly on site, 24/7
Language Bengali & English